Slush is taking a long time to freeze or not freezing

Often caused by:

• Insufficient clear space around the machine - at least 30 cm both sides and 10 cm at rear
• Using anything other than Eskimo Joe's slush syrup
• An incorrect mix ratio of syrup and water
• Dirty or blocked filter

Quick checks:

Check the machine is plugged into a 13 amp socket and is switched on

Check the switches are in the on position - if there is power going to the machine the lights will be on

Make sure overnight mode is used - don't just turn the machine off with slush in as this damages the machine and causes ice chunks. Switch to overnight mode as per this guide

Check only genuine Eskimo Joe's syrup is used, using anything else will void your warranty and damage your machine

Check mix ratio is correct - 1 part syrup to 5 parts water (a guide to mixing your syrup can be found here)

Check the machine has clear space around it for adequate air circulation to prevent overheating - at least 30cm each side, 10cm at rear of machine

Check the cooling fan is running - hold a piece of paper or napkin to the left side panel, the paper should be sucked to the panel if the fan is running

Check the auger/spiral is turning inside the slush machine

Check consistency setting - you can find out how to do this here

Pro Tips

Always mix your syrups to the correct syrup and water ratio (1 part syrup, 5 parts water - you can find a guide to mixing syrup here) using an Eskimo Joe's syrup mixing jug - you can purchase this here

Keep pre-mixed syrup in a refrigerator to keep it cold so that it freezes down faster

Always keep your slush close to the maximum fill line on the tanks

Use overnight mode settings and fill to the maximum line before putting the machine into overnight mode

If the straw stands up straight in the middle of the cup you've usually got good slush

Keep clear space around your machine, at least 30cm each side and 10cm at the rear

Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support teams or check out more Pro Tips here