The auger is jamming, sticking, jumping or not turning

Often caused by:

• The lid not being engaged properly, the lid needs to be correctly placed on top of the machine or the auger will not turn
• Switching the machine off instead of using overnight mode
• An incorrect mix ratio of syrup and water
• Using anything other than Eskimo Joe's slush syrup
• Letting the slush mix fall below the minimum fill line
• A broken auger 

Quick checks:

Check auger (spiral) is not broken

Check the machine is plugged into a 13 amp socket and is switched on

Check the switches are in the on position

Check fill level on the tanks - it should always be close to the maximum fill line, and never below the minimum line on the tank

Make sure overnight mode is used - don't just turn the machine off with slush in as this damages the machine and causes ice chunks, set up overnight mode with this guide

Check only genuine Eskimo Joe's syrup is used - using anything else will void your warranty and damage your machine

Check mix ratio is correct - 1 part syrup to 5 parts water (a guide to mixing your syrup can be found here)

Next steps:

Remove the front seal, lubricate it and then replace

Check the front seal for wear 

Pro Tips:

Always mix your syrups to the correct syrup and water ratio (1 part syrup, 5 parts water - you can find a guide to mixing syrup here) using an Eskimo Joe's syrup mixing jug - you can purchase this here

Keep pre-mixed syrup in a refrigerator to keep it cold so that it freezes down faster

Always keep your slush close to the maximum fill line on the tanks

Use overnight mode and fill to the maximum line before putting the machine into overnight mode

Keep at least 30 cm of clear space on both sides of your machine and 10 cm at the rear

If the straw stands up straight in the middle of the cup you've usually got good slush

Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support teams or check out more Pro Tips here