Often caused by:
- Taps not being cleaned or serviced regularly
- Taps not re-assembled properly
Below is a handy video guide showing how to remove and reassemble the tap correctly:
Quick checks:
- Might be solved by pouring hot water through the top of the taps
- Clean and service the taps as per this guide
- Check for wear and tear to tap seals and parts
DIY Guides:
Pro Tips:
Always mix your syrups to the correct syrup and water ratio (1 part syrup, 5 parts water - you can find a guide to mixing syrup here) using an Eskimo Joe's syrup mixing jug - you can purchase this here
Keep pre-mixed syrup in a refrigerator to keep it cold so that it freezes down faster
Always keep your slush close to the maximum fill line on the tanks
Use overnight mode settings and fill to the maximum line before putting the machine into overnight mode
Keep clear space around your machine, at least 30cm each side and 10cm at the rear
If the straw stands up straight in the middle of the cup you've usually got good slush
Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support teams or check out more Pro Tips here
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