Ice chunks in the tank

Often caused by: 

• Not using overnight mode
• Using anything other than Eskimo Joe's slush syrup
• Turning the machine off with slush inside

Quick checks:

Check the machine is plugged into a 13 amp socket 

Check the machine has power to it by checking the switches are in the on position - if there is power there will be lights on 

Make sure overnight mode is used - don't just turn the machine off with slush in as this damages the machine and causes ice chunks - switch to overnight mode as per image below:

Check only genuine Eskimo Joe's syrup is used - using anything else will void your warranty and damage your machine

Check mix ratio is correct - 1 part syrup to 5 parts water (a guide to mixing your syrup can be found here)

Check consistency setting - you can find out how to do this here

DIY guides:

• Syrup mixing and preparation
• Setting overnight mode 
• Adjusting the consistency setting

Pro Tips:

Always mix your syrups to the correct syrup and water ratio (1 part syrup, 5 parts water - you can find a guide to mixing syrup here) using an Eskimo Joe's syrup mixing jug - you can purchase this here

Keep pre-mixed syrup in a refrigerator to keep it cold so that it freezes down faster

Always keep your slush close to the maximum fill line on the tanks

Use overnight mode and fill to the maximum line before putting the machine into overnight mode

Keep clear space around your machine, at least 30cm each side and 10cm at the rear

 If the straw stands up straight in the middle of the cup you've usually got good slush

Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support teams or check out more Pro Tips here.