Slush is over freezing or very hard

Often caused by:

• An incorrect mix ratio of syrup and water
• Using anything other than Eskimo Joe's slush syrup
• Letting the slush mix fall below the minimum fill line
• The consistency setting incorrectly set too far towards the '+' position
• The product being mixed incorrectly

Quick checks:

Check fill level on the tanks - it should always be close to the maximum fill line, and never below the minimum line on the tank

Check overnight mode settings are correct

Check only genuine Eskimo Joe's syrup is used - using anything else will void your warranty and damage your machine

Check mix ratio of the syrup is correct - 1 part syrup to 5 parts water (a guide to mixing your syrup can be found here)

Check consistency setting - you can find out how to do this here

Check the machine has enough clear space around it - at least 30cm each side, and 10cm at rear

Check the machine is not situated near anything very cold (e.g. air conditioning unit) as being near something cold will effect how the machine functions

Pro Tips:

Always mix your syrups to the correct syrup and water ratio (1 part syrup, 5 parts water) using an Eskimo Joe’s syrup mixing jug - if you don't have a mixing jug you can purchase one here

Keep pre-mixed syrup in a refrigerator to keep it cold so that it freezes down faster

Always keep your slush close to the maximum fill line on the tanks

Use overnight mode settings and fill to the maximum line before putting the machine into overnight mode

Keep clear space around your machine, at least 30cm each side and 10cm at the rear

If the straw stands up straight in the middle of the cup you've usually got good slush.

Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support teams or check out more Pro Tips here.