Machine is overheating or there is a burning smell

Quick checks:

• Check the filter is clean and not blocked up 
• Check there is enough air circulation around the machine - at least 30cm each side and 10cm at the rear
• Check the side and rear air vents are not blocked
• Check the condenser is clear of dust
• Check the cooling fan is working, place a piece of paper or napkin to left hand side panel, the paper should be sucked to the panel surface

Pro Tips

Clean your drip trays regularly by spraying sanitiser or pouring warm water into the drip tray to ensure the drain tubes do not become blocked

Always mix your syrups to the correct syrup and water ratio (1 part syrup, 5 parts water - you can find a guide to mixing syrup here) using an Eskimo Joe's syrup mixing jug - you can purchase this here

Always use Eskimo Joe's syrup, using anything else will damage your machine and void your warranty

Keep pre-mixed syrup in a refrigerator to keep it cold so that it freezes down faster

Always keep your slush close to the maximum fill line on the tanks

Keep clear space around your machine with at least 30cm each side and 10cm at the rear

If the straw stands up straight in the middle of the cup you've usually got good slush

Whenever you have a question or need advice, we want to make sure you get the support you need - so don't hesitate to contact our customer support teams or check out more Pro Tips here