FAQ's

General FAQ's

• Can I get a VAT receipt?
• Do you have a phone number?
• Can I order and pay by phone?
• How can I pay for my order?
• Why should I buy from Eskimo Joe’s?
• How do I purchase from Eskimo Joe's?

Pricing & Profits FAQ's

• What is our lowest price policy?
• What’s the best way to sell more slush?
• How much profit will I make selling Eskimo Joe’s slush?
• How much does Eskimo Joe's slush cost per cup?
• What is the Recommended Retail Price for Eskimo Joe's?

Slush Syrup FAQ'S

• Nutritional information
• Best before date for EJ syrups
• Are Eskimo Joe’s syrups Halal?
• Are Eskimo Joe’s syrups Kosher?
• Are Eskimo Joe’s slush syrups suitable for vegetarians or vegans?
• Are Eskimo Joe’s slush syrups GM free?

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Shipping FAQ's

• Can I pick up my order?
• How long will it take to receive my order?
• Can I change the delivery address on my order?
• How much will my delivery cost?
• Where does Eskimo Joe's deliver to?
• Has my order been shipped?

Slush Machine FAQ'S

• What brand and model are Eskimo Joe's machines?
• Instructions for locating, operating, and cleaning your machine
• Technical Support & Equipment Services
• Comparison table for Eskimo Joe's Machines
• What refrigerant gas is used in your machines?
• How does a slush machine become Approved Used?

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Account FAQ's

• What do I do if I have forgotten my password?
• How do I edit/delete my address or add a new address?
• How I do I redeem my discount coupon or code?

Returns & Cancellations FAQ's

• What do I do if I have received a faulty, incorrect or damaged item?
• Can I change, or cancel my order?
• What do I do if I have changed my mind or ordered the wrong item/s?
• What do I do if I order a slush machine and I want to return it ?